RETAIL SUPERVISOR
ANZSCO Code: 621511
Supervises and coordinates the activities of retail sales workers.
Skill Level
4
Group: RETAIL SUPERVISORS
ANZSCO Code: 6215
RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia
In Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
Tasks Include
- ensuring that customers receive prompt service and quality goods and services
- responding to customers' inquiries and complaints about goods and services
- planning and preparing work schedules and assigning staff to specific duties
- interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
- instructing staff on how to handle difficult and complicated sales procedures
- examining returned goods and deciding on appropriate action
- taking inventory of goods for sale and ordering new stock
- ensuring that goods and services are correctly priced and displayed
- ensuring safety and security procedures are enforced
