HOTEL SERVICE MANAGER
ANZSCO Code: 431411
Supervises and coordinates the activities of hotel service workers.
Skill Level
3
Specialistaion
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager
Group: HOTEL SERVICE MANAGERS
ANZSCO Code: 4314
HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia
In Australia
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand
NZ Register Level 4 qualification (ANZSCO Skill Level 3)
Tasks Include
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
