INFORMATION OFFICER

ANZSCO Code: 541211

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Skill Level

4

Group: INFORMATION OFFICERS

ANZSCO Code: 5412

INFORMATION OFFICERS respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

Indicative Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)

In Australia

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

Tasks Include
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources
Occupations