TOURIST INFORMATION OFFICER
ANZSCO Code: 451611
Provides travel and accommodation information to tourists. May work in a call centre.
Skill Level
4
Group: TOURISM AND TRAVEL ADVISERS
ANZSCO Code: 4516
TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia
In Australia
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
Tasks Include
- determining clients' requirements for travel, accommodation and special interests
- suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- notifying clients of travel dates, baggage limits, and medical and visa requirements
- providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
- assisting with travel clearances
- collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
- providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
- answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
- providing literature and information on local and interstate tours and places of interest
- discussing transport availability and cost
- may work in a call centre
